01 · Contact
Contact Evoline support
Evoline is developed and operated by Ivan Taranets under the studio name GWL Games.
When contacting us, include your device model, iOS or iPadOS version, Evoline app version, and a short description of what happened. Screenshots are helpful. Never send a password or full payment-card details.
info@gwl-games.com →02 · App Store purchases
Restore purchases
Use the same Apple Account that made the original purchase, then:
- Connect the device to the internet and open Evoline.
- Open the Evoline shop.
- Tap Restore Purchase and wait for confirmation.
- If access is not restored, close and reopen the app, then try once more.
The one-time No Ads purchase and an active offline subscription can be restored. Consumable coin packs cannot be restored after they have been delivered. If purchased coins did not appear, do not buy them again—email us with the Apple receipt or order reference.
03 · Downloads
Offline chapters
Offline play requires an active monthly or yearly offline-access subscription. Chapters must be downloaded before the device goes offline.
- Connect to a stable Wi-Fi or mobile-data network.
- Confirm that your offline subscription is active or restore it in the shop.
- Open the chapter list and download the chapters you want to keep offline.
- Keep Evoline open until the download is complete.
Make sure the device has enough free storage. A connection is still required to download new chapters, refresh an expired entitlement, restore purchases, or synchronize newer content.
04 · Billing
Manage or cancel a subscription
Evoline subscriptions are billed and managed by Apple. On iPhone or iPad, open Settings, tap your name, tap Subscriptions, select Evoline, and use the available management or cancellation options.
05 · Charges
Request a refund
Apple processes App Store payments and refund requests. Sign in with the Apple Account used for the purchase and submit the request through Apple’s official service.
06 · Quick fixes
Troubleshooting
Button stays inactive
Check the internet connection and Apple Account, wait a moment for App Store products to load, then reopen the shop.
Chapter will not finish
Reconnect to a stable network, confirm available storage, keep Evoline in the foreground, and restart the download.
A level did not update
Reconnect to the internet, return to the chapter map, and reopen the level so the latest progress can synchronize.
The game pauses or closes
Restart the device, update Evoline and iOS, free some storage, and include the affected chapter and level in your support email.
07 · Advertising
Ads and privacy choices
The one-time No Ads purchase removes automatic advertising breaks. Optional rewarded ads may still be offered when you choose to receive a hint, skip, or another in-game reward.
You can review available advertising privacy choices from Evoline settings. For details about advertising, device data, offline content, and privacy requests, read the Evoline Privacy Policy.
Still need help? Email us and describe exactly which button, chapter, or purchase is affected.
Contact support →