Request deletion of your game data
Dreamwell: Bubble Dreams is operated by Ivan Taranets under the studio name GWL Games. You can request deletion by email, without installing the app or signing in.
Send a deletion request
If the button does not open your email app, send an email from any email service to info@gwl-games.com with the subject Dreamwell - Data deletion request.
The button opens an email draft. Your request is submitted only when you send the email; this page does not automatically erase data.
What to include
- Say whether you want all your Dreamwell game data deleted or only specific data.
- Include your platform (Android, iOS or Web), device model and approximate last play date, if known.
- Send the email. Support will explain how to verify ownership and identify the relevant game profile, then confirm the outcome. You can contact us even if the app is no longer installed.
Dreamwell has no email/password account registration. A game profile uses a device-generated identity, so your email address alone may not identify your save. Do not send passwords, payment-card details, private device tokens or full purchase receipts. We will request only the additional information needed to handle your request safely.
What deletion covers
You can request deletion of the game profile and server-backed progress we can identify as yours, including saved levels, stars, lives, settings and associated profile records. You can also request deletion of personal information you sent to support. Deleted progress cannot be recovered through Restore purchases.
Data that may remain
Limited transaction or security records may need to be retained for legal obligations, fraud prevention or resolving a dispute. If an exception applies, support will explain which records are retained, why and the applicable retention period when handling your request. This page does not promise automatic deletion after 90 days.
Google Play and Apple manage your store account and store purchase history. Deleting Dreamwell data does not delete those accounts, cancel a subscription or issue a refund. Data held independently by Google or Apple is subject to their privacy controls. For data processed on our behalf by a service provider, support will address the applicable deletion request with that provider.
Local copies and timing
Server deletion does not remotely erase app data, device backups or iOS Keychain records. Tell support if you plan to keep playing, so we can explain local cleanup and avoid restoring an old save through synchronization. A new game session may create a new profile.
Support will reply with any verification steps and the expected completion time. Deletion is handled manually after the relevant records and ownership are verified; you will receive confirmation when the request is completed.