Restore ad-free play
Open the in-game Shop and tap Restore purchases while signed into the same Apple Account on iOS or Google Account on Android used for the original purchase. Dreamwell Plus is a one-time purchase. A connection may be needed to verify ownership. Delivered consumable star packs are not granted a second time by restoration.
If a purchase is still missing, contact us with its product name, purchase date and your app version. Do not send payment-card details.
Your saved progress
The current iOS app saves the device profile in Keychain and uses an available server backup. On the same iPhone it can recover that profile after reopening or reinstalling. Keychain retention is not guaranteed; a device erase, loss of its saved identity or a different iPhone can prevent recovery.
On Android, progress is stored privately and backed up to the server. Reinstallation can recover it when Android Auto Backup restores the saved player identity. Enable device backup before uninstalling; restoration is not guaranteed without a backup. Restore your ad-free purchase separately with the same Google Account. Purchases and profiles do not automatically transfer between iOS and Android.
Install updates over the current app and open the updated version before testing a reinstall. An unfinished level offers a continuation prompt. Winning, losing or explicitly leaving a level ends that attempt.
Playing without internet
Verified owners of Dreamwell Plus can use the bundled offline game. Restore your purchase while online if ownership has not yet been verified after a reinstall. Store purchases, new ads and server synchronization require a connection.
Music and sound effects
Open Settings to control Music and Sound effects separately. Both are enabled by default; your later choices are saved. Check the device volume and tap a game button if playback has not started.
Delete Dreamwell game data
To request deletion of your game profile, server-backed progress or support data, visit our dedicated data deletion page. No app installation or sign-in is required.
Contact Dreamwell support
Email info@gwl-games.com. Include your device model, Android or iOS version, app version, the affected level and a short description of what happened. Screenshots are helpful when they do not contain private payment information.
For privacy or deletion requests, use the same address with the subject “Dreamwell Privacy”. Do not publish your private device token.
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