Little parcels.
Clear privacy.

01 · About this policy

Who looks after your data

This policy covers CozyParcel: Sorting Puzzle, also called Cozy Parcel, on iOS, Android and the game website, and related support. The controller is Ivan Taranets, operating under the studio name GWL Games. For privacy questions, contact info@gwl-games.com.

02 · Your saved game

Saved progress and device backups

The game saves level progress, stars, coin balance, boosters, collection items, daily rewards, settings and purchase-delivery records in browser or app storage. Native apps use a randomly generated local profile identifier to keep saves and deliveries consistent. We do not send the game profile identifier, balance or saved board to a game-profile server.

iOS

The iOS app also keeps two compressed checkpoints in the device-only Keychain, including the remaining balance and delivery records. On reinstall, it can recover an accessible retained checkpoint. iOS does not guarantee retention after uninstall. These device-only checkpoints do not migrate to another device; a reset or loss of Keychain access can prevent recovery.

Android

The Android app stores checkpoints and delivery records in its private app files. The progress folder is eligible for Android system cloud backup and device-to-device transfer. Depending on your device, backup provider and settings, a backup may include progress, the local profile identifier, coin balance and purchase or reward delivery records. Backup services may process that copy outside your device under their own terms and privacy policies, including Google's Privacy Policy where Google provides the service. Availability and restoration are controlled by the operating system and are not guaranteed. This is not continuous game sync or an iOS-to-Android transfer service.

Web

The browser version uses local website storage. Clearing that storage or using another browser can remove or separate the saved game.

03 · Connections and safeguards

Website delivery and security

The native apps initially access the game over HTTPS. Offline & No Ads owners can download game files into private app storage; the app verifies downloaded files before using them offline. Those downloaded assets are excluded from the app's configured backups and may need to be downloaded again after restoration or an update.

Our hosting infrastructure receives technical request data, such as IP address, request time, requested URL, browser or app information and response status. Hosting and security systems may retain access or error logs to deliver the service, investigate faults and prevent abuse. These logs are separate from the local saved game.

We use HTTPS for game and website delivery. Native saves use the operating system's app storage protections, and iOS checkpoints use the Keychain. Store purchase verification and delivery records help prevent invalid or duplicate deliveries. No storage or transmission method can provide an absolute security guarantee.

04 · Advertisements

Advertising and privacy choices

The iOS and Android apps use Google AdMob for interstitial advertisements at level transitions and optional rewarded advertisements. Offline & No Ads removes automatic interstitials. Owners can still choose a rewarded video. Advertisements require internet access.

Google's advertising SDK may collect and share the device's IP address and approximate location derived from it, app and advertising interactions such as launches, taps and video views, performance and diagnostic information, and app or device identifiers available to the SDK, such as Android app set ID. These data support advertising, measurement, analytics and fraud prevention, subject to the platform, configuration and privacy choices. App set ID is used for permitted non-advertising purposes such as analytics and fraud prevention, not ad personalization or ad measurement. The Google Mobile Ads SDK encrypts its transmitted data using TLS.

The Android release requests non-personalized ads and disables publisher first-party ID. The iOS release disables publisher personalization and publisher first-party ID and does not request App Tracking Transparency permission. These settings do not mean that no advertising data is processed.

Google's User Messaging Platform (UMP) manages consent and privacy choices where required. You can review or change available choices through Settings > Ad privacy choices in the game. The button appears when the consent platform requires privacy options. Where processing relies on consent, you may withdraw it through those options without affecting processing already performed. See Google's Privacy Policy.

Your local game profile and balance are not supplied to AdMob as reward custom data. Reward delivery identifiers are stored locally to prevent duplicate rewards; Android backup may include these local records.

05 · Optional purchases

App Store and Google Play purchases

On iOS, Apple processes purchases through the App Store. The app checks StoreKit verification and keeps product and transaction identifiers locally to deliver purchases once and recognize eligible ownership.

On Android, Google processes purchases through Google Play Billing. The app receives product identifiers, purchase status, purchase tokens and signed purchase information. It verifies the purchase signature, uses Google Play Billing to acknowledge or consume eligible purchases, and keeps local delivery records and signed ownership information to prevent duplicate delivery and restore eligible ownership. Delivery entries saved with progress may be included in Android system backup. The cached signed ownership information is kept separately in storage excluded from backup; ownership is checked again with Google Play.

We do not receive your full payment-card details from either store. The shop offers consumable coin packs and the one-time non-consumable Offline & No Ads purchase; this release has no subscriptions. Restoring an eligible purchase does not re-credit completed consumable coin packs or recreate a lost coin balance. App Store and Google Play ownership are separate and do not automatically transfer between platforms.

Apple and Google handle their own accounts, billing and transaction records under Apple's Privacy Policy and Google's Privacy Policy.

06 · Getting in touch

Information you choose to send

When you email support, we receive your email address, message and any attachments, device details or purchase references you provide. We use them to answer questions, investigate problems and handle privacy requests. Send only what is needed; do not send passwords, full payment-card details or private device credentials.

We do not automatically receive screenshots, saved boards or device backups. Support cannot remotely inspect or recreate a lost local game profile.

07 · Processing and providers

Purposes and service providers

Hosting and email providers process the technical and support data needed to deliver their services. Apple and Google process store purchases. Google processes advertising-related data; the device's backup provider may process eligible Android app backups. We do not sell your local game profile or use its balance or saved board for advertising.

Where the GDPR applies, necessary game delivery and purchase assistance rely on performance of the service (Article 6(1)(b)); security, fault investigation and general support rely on our legitimate interests in operating a reliable game and answering players (Article 6(1)(f)). Required legal records rely on the relevant legal obligation (Article 6(1)(c)). Where required, advertising-related processing relies on consent (Article 6(1)(a)) collected through UMP.

Service providers may process data in countries other than your own. Their applicable privacy policies describe their processing and safeguards. Contact us for information about the providers, locations and any international-transfer safeguards relevant to data processed on our behalf.

08 · Retention and deletion

Retention and deletion

Local saves remain while the relevant device storage is available. Technical logs are retained for service operation, fault investigation and security, with retention determined by those purposes and the hosting system's log rotation. Support correspondence is retained to resolve the request and necessary follow-up. Records may be kept longer where required by law or an unresolved dispute; they are deleted or anonymized when no longer needed.

How to remove data or request deletion

• Android: to remove the local app save, use the device's Settings > Apps > CozyParcel > Storage > Clear storage / Clear data. Menu names vary. This removes local progress and the remaining balance. System backups are managed separately through your device or backup provider; an existing backup may restore eligible data on a later installation.
• iOS: uninstalling the app may leave its device-only Keychain checkpoints. We cannot remotely erase the Keychain; uninstalling does not guarantee deletion of those retained records.
• Web: clear site data for cozy-parcel.gwl-games.com in your browser to remove the browser save.
• Information held by us: email info@gwl-games.com with the subject “Cozy Parcel Data Deletion” and identify the information you want removed. We may need information to verify the relevant record. We will explain any records that must be retained and the reason.

There are no game accounts to delete. A request to us does not erase Apple's or Google's independent billing or advertising records or a backup held by your device's backup provider. Manage those records with the relevant provider. Clearing a save does not cancel or refund a store purchase. See progress and recovery support before removing local data.

09 · Your choices

Privacy requests and updates

Subject to applicable law, you may request access, correction, erasure, restriction or portability of information we hold, or object to processing based on legitimate interests. You may complain to a competent data-protection authority. Contact info@gwl-games.com. These requests concern information we hold, such as support correspondence or identifiable technical records, and do not automatically remove device-only saves.

We do not make automated decisions producing legal or similarly significant effects from your saved game. We do not ask players for a date of birth or create game accounts for children. A parent or guardian can contact us about information sent to support. Changes to this policy will be published here with a revised date.